- Clear, Upfront Costs: The provider should offer transparent pricing with no unexpected charges.
- Flexible Packages: Do they provide hourly rates, all-inclusive packages, or multi-trip discounts?
- No Surge Pricing: Unlike rideshare services, professional shuttle providers should offer flat-rate pricing, even during peak hours.
Red Flag to Avoid: If a company refuses to provide detailed, written pricing before booking, that’s a sign they may add hidden fees later.
Let’s say you book a shuttle for a large convention, expecting a set price. On the day of the event, the provider charges extra for additional stops and wait times—costs that weren’t disclosed upfront. An established provider, like Victory Ground, offers all-inclusive pricing to avoid surprises.